Register your 1-year warranty
It takes two minutes and helps us serve you faster if you ever need a repair or replacement. Registration is optional: your purchase invoice is your proof of warranty, so keep it safe.
1 year of cover on every product
Every TND product carries a 1-year warranty against manufacturing defects from the date of delivery. We build them at our own factory and stand behind them.
What’s covered
- Manufacturing & material defects
- Hardware faults under normal use
- Repair or replacement at our discretion
Not covered
- Physical or liquid damage & misuse
- Normal wear of accessories
In the first 7 days after delivery, a damaged or defective product is replaced under our Returns & Refunds policy. The full warranty terms are below.
Registration details
Warranty terms
Last updated: 7 October 2026. These are the terms printed on the warranty card in your box.
Cover
- Period: 1 year from the date of purchase. For orders placed on this website, the year starts on the date of delivery.
- Built-in rechargeable batteries: 6 months from the same date, where fitted (for example, speaker towers).
- What’s covered: defects in materials or workmanship under normal use, such as a faulty power supply or circuit board.
- What you get: free repair or replacement of defective parts. If a repair isn’t feasible, we replace the product with a new or refurbished unit of equal value. Whether to repair or replace is decided by our technical team, and refurbished parts may be used.
- Proof of purchase: keep your original invoice. It is required for every claim.
What’s not covered
- Physical or cosmetic damage from accidents, misuse or negligence.
- Damage from unauthorised repairs or modifications, non-genuine parts, or any alteration to the product.
- Problems caused by improper installation, or use contrary to the user manual.
- Damage from power surges, voltage fluctuations, overloading, electric shocks, lightning, fire, water or liquid spills, floods, earthquakes, extreme temperatures or excessive humidity.
- Damage caused by pests, such as insects or rodents.
- Use with accessories not approved by TND.
- Removable or consumable batteries (such as remote-control cells), unless defective at the time of purchase.
- Gradual reduction in battery backup from normal charging and use: this is natural wear, not a defect.
- Products with a missing, altered or unreadable serial number.
How to claim
- Contact us first. Bought on this website: call or WhatsApp +91 87003 77073 or email care@tndtechnologies.in (Mon–Sat, 10am–6pm IST). Bought from a dealer: contact your dealer first; if the dealer can’t help, contact us.
- Keep ready the product model and serial number, a copy of your invoice and a description of the fault.
- Wait for our approval before sending anything. Products sent without approval may be returned unprocessed.
- Ship the product to our service centre at your own cost: 2631/197, Onkar Nagar-A, Near Nagar Nigam School, Tri Nagar, New Delhi – 110035, India. If the claim is approved, we pay to send the repaired or replacement product back to you.
If a part isn’t available, we’ll tell you the expected timeline or offer an equivalent replacement. Please back up any settings before sending a product; we can’t be responsible for lost data. Paid repairs are available once the warranty has ended.
Legal
TND is not liable for incidental, consequential or indirect losses arising from the use of the product, to the maximum extent the law permits. You agree to hold TND Technologies Private Limited harmless from claims arising from misuse, unauthorised modification or improper handling of the product. This warranty is governed by the laws of India. Disputes are resolved by arbitration in New Delhi under the Arbitration and Conciliation Act, 1996, in English, with costs shared equally unless the arbitrator decides otherwise, and subject to this the courts at New Delhi have exclusive jurisdiction. Nothing in this warranty limits any right you have under the Consumer Protection Act, 2019.