How can we help?

Connect the box to your TV with the included HDMI cable, plug in the power adapter, and switch your TV to the matching HDMI input. On first boot, run the channel scan from the home screen — it takes about two minutes and you’re ready to watch.

Power on the tower, then press and hold the Bluetooth button until the indicator flashes. Open Bluetooth settings on your phone and select the TND BoomTower. It reconnects automatically the next time you switch it on.

Make sure the TV is set to the correct HDMI input and the cable is seated firmly at both ends. If the box shows no light, check the power adapter. Still stuck? Reach out via the Contact page and we’ll help.

The 1-year warranty covers defects in materials or workmanship under normal use: we repair or replace, free. Built-in rechargeable batteries are covered for 6 months. Keep your invoice, as it is needed for any claim. To claim, email us first; you send the product to our service centre at your cost, and we pay to send it back once the claim is approved. Registering on the warranty page is optional and speeds up a claim; the full terms are there too.

If your product arrives damaged, defective or isn’t what you ordered, contact us within 7 days of delivery and we’ll arrange a free pickup. The return usually reaches us in 5–7 business days and we check it within 2–3 business days. If it passes, we send a free replacement, or refund you within 7–10 business days if a replacement isn’t available. Keep the original packaging and accessories. For a damaged, wrong or missing item we need a video of you opening the parcel, sent within 48 hours of delivery, so please record one when your order arrives. Full details are on the Returns & Refunds policy.

Yes, on every order of ₹499 and above, anywhere in India. Orders below ₹499 pay a flat ₹49, GST included.

Orders are dispatched within 1–3 business days and arrive 3–7 business days after that, depending on your PIN code. Remote areas can take up to 10 business days. You’ll get a tracking link by email once it ships.

Not at the moment. You can pay securely online by UPI, debit or credit card, netbanking, or EMI on eligible cards.

We email your GST invoice as a PDF once your order is delivered. You can also sign in and download it from the order in your account dashboard.

Yes — there’s an optional GSTIN field at checkout. Enter it and your business details will appear on the GST invoice.