Designed, built and tested in our own Delhi factory

Returns, Exchange & Refunds

If something isn’t right, tell us within 7 days and we’ll make it right.

Last updated: 16 October 2026

7-day window — for issues with your order

If there’s a problem with your order, let us know within 7 days of delivery and we’ll arrange a free replacement or a refund.

You’re covered for a return or free exchange if:

  • the product arrived damaged or defective (not working on arrival),
  • you received the wrong item,
  • an item or accessory is missing from the box, or
  • the product is materially not as described.

How it works

Email care@tndtechnologies.in or WhatsApp +91 87003 77073 within 7 days with your order ID and a photo or short video of the issue. We’ll review it and arrange a free return pickup.

The return usually reaches us within 5–7 business days of pickup, and we check it within 2–3 business days of arrival. If it passes, we send a free replacement (exchange) of the same product. Where a replacement isn’t available, we’ll issue a refund.

What we check

  • It is the same unit we sent you: the serial number must match the one recorded against your order.
  • All accessories, inserts and the original packaging are there.
  • There is no damage other than the issue you reported.

If the product returned is not the one we sent, or it fails these checks, we can’t replace or refund it, and we’ll send it back to you.

Unboxing video: required for damaged, wrong or missing items

Please record a video while you open your parcel. If the product is damaged, is the wrong item, or something is missing from the box, we need this video to accept the claim. Send it within 48 hours of delivery. Without it, we may not be able to accept a claim of this kind. If you don’t have the video, send clear photos: we may still accept a genuine claim, at our discretion.

  • One continuous video, with no cuts, pauses or edits.
  • Start with the sealed parcel: show all sides and the shipping label clearly.
  • Open it on camera and show everything inside: the product from all sides and every accessory.
  • Send it on WhatsApp or by email with your order ID.

A product that looks fine but doesn’t work doesn’t need an unboxing video: a short video showing the fault is enough.

To be eligible

The product must be returned with all original packaging, accessories and inserts, and be undamaged apart from the reported issue.

What’s not eligible

  • Change of mind — “didn’t like it”, “no longer needed”, or ordered by mistake.
  • Products that have been used, installed or physically damaged after delivery, other than the reported defect.
  • Requests made after the 7-day window, or with missing packaging or accessories.

After 7 days

Manufacturing defects are covered for 1 year under our warranty — we’ll repair or replace, free. For a warranty claim you send the product to our service centre at your cost, and we pay to send it back once the claim is approved. See the warranty terms.

Refunds

Refunds are issued for eligible returns where a replacement isn’t available, once we’ve received and inspected the returned product.

Timeline

  1. Return pickup to us: 5–7 business days in transit.
  2. Our check: within 2–3 business days of the product reaching us.
  3. Refund: within 7–10 business days of the product passing our check.

After that, the money reaches your account on your bank’s or card issuer’s usual cycle. Business days are Monday to Saturday, excluding public holidays.

How you’re refunded

  • UPI, card or netbanking: refunded to the original payment method.
  • EMI orders: refunded to the card you paid with. Your bank then closes or adjusts the EMI plan under its own terms, including any interest or fee it has charged.

Nothing is deducted: you get back the full amount you paid, including any shipping charge. If money left your account for a payment that failed, or you were charged twice, the payment gateway reverses it automatically, usually within 5–7 business days.

Cancellations

You can cancel an order any time before it is dispatched, free of charge: email or WhatsApp us with your order ID. The full amount is refunded within 7–10 business days of the cancellation. Once an order has been dispatched it can’t be cancelled; if it arrives with a problem, the returns policy above applies.

If we have to cancel your order, for example because the product is out of stock or your PIN code can’t be served, we’ll tell you straight away and refund the full amount within the same 7–10 business days.

An order the courier brings back undelivered or refused is cancelled, not sent again, and refunded in full within 7–10 business days of the parcel reaching us. See the Shipping policy.